Questions about using YEX?

YEX is a local marketplace that turns unused business capacity into real, in-person visits — browse time-limited deals from nearby businesses and pay directly when you redeem.

Browse a local deal and claim it to reserve a voucher in your wallet. Visit the business during the valid period and show your voucher when you arrive — the business redeems it in person.

Find a deal you like, sign in (or create a free account), and click "Claim deal." This reserves a voucher in your wallet. Visit the business during the valid window, show your voucher code, and pay the deal price directly to the business.

Every customer can hold up to 3 unredeemed vouchers at once. Redeeming a voucher frees its slot right away so you can claim another deal. Claiming new deals is also rate-limited to keep the marketplace fair for everyone — if you hit the limit, wait a bit and try again.

If you claimed a voucher and it expires before you visit, the slot it was holding frees up. We send reminder notifications before expiration. Unclaimed deals simply disappear from the marketplace when their time runs out or their quantity sells out.

Unclaimed vouchers can be returned from your wallet at any time before expiration — this frees the slot instantly. No charge was ever made, so there's nothing to refund.

You pay the business directly, in person, at the deal price shown on the offer — never through YEX. There's no charge at claim time, so there's nothing for us to refund once a voucher is used.

We protect both customers and businesses. If a business refuses a valid voucher, we investigate and flag the business for review, typically within 1 business day.

Vouchers you already claimed are honored until their expiry; if the business needs to cancel immediately, the voucher is cancelled and its slot freed automatically — no action needed from you. The same applies if a business closes permanently.

After you redeem a voucher at the business, you'll be prompted to review the experience. Reviews include a recommend/would-return question and optional tags about what stood out.

Email us at [email protected] or use the form on ourContact page. We respond within 1 business day. Include your account email and any relevant voucher or deal details to help us resolve your issue quickly.

Go to Account → Privacy and use the delete-account option. This permanently removes your account and personal data — any unredeemed vouchers are lost, and it cannot be undone.

Since you only pay the business directly, at redemption, there's no YEX charge to refund. For a redemption dispute, we ask both sides for evidence (timestamps, codes, receipts) and typically resolve it within 48 hours.