Frequently Asked Questions

What is YEX?

YEX is a local marketplace that turns unused business capacity into real visits. Businesses publish time-limited deals, and customers claim vouchers to redeem in person. Every review on the platform comes from someone who actually visited — not anonymous internet opinions.

How do deals work?

A local business creates a deal with a discounted price, a quantity limit, and an expiration window. You browse available deals, claim one that interests you (which reserves a voucher in your wallet), then visit the business and show your voucher code. You pay the business directly at the deal price.

What are credits?

Credits let you claim deals. Each claim uses one credit. Free accounts pay per claim; Saver and Plus pass subscriptions include monthly credits that refresh each billing cycle. Some plans allow unused credits to roll over for a limited time.

How do I claim a deal?

Find a deal you like, sign in (or create a free account), and click "Claim deal." This reserves a voucher in your wallet. Visit the business during the valid window, show your voucher code, and pay the deal price directly to the business.

What happens when a deal expires?

If you claimed a voucher and it expires before you visit, the credit used is forfeited. We send reminder notifications before expiration. Unclaimed deals simply disappear from the marketplace when their time runs out or their quantity sells out — no credit is lost if you never claimed.

How do refunds work?

Unclaimed vouchers can be returned from your wallet at any time before expiration — the credit is restored instantly. Redeemed vouchers (already used at the business) are non-refundable. Expired vouchers cannot be refunded. For disputes or issues with a Merchant, contact [email protected]. See our full Refund Policy for details.

How are reviews verified?

Only customers who have redeemed a voucher in person at the business can leave a review. This is the "verified visit" system — it ensures every rating comes from a real experience, not anonymous browsing. You cannot review a business unless you actually visited and completed a transaction through YEX.

How do I contact support?

Email us at [email protected] or use the form on our Contact page. We respond within 1 business day. Include your account email and any relevant voucher or deal details to help us resolve your issue quickly.