Buy with confidence

The YEX Promise

Real reviews only. Every rating on YEX Deals comes from a customer who redeemed a voucher in person, so what you read is what you'll get. No anonymous reviews, no reviews from people who never showed up — something no general review site can claim.

Our commitments

What happens when things go wrong.

We protect both customers and merchants. Here's how we resolve every scenario.

Scenario	What YEX Does	Timeline
Merchant refuses a valid voucher	YEX investigates, credits the customer, and flags the merchant for review.	Resolved within 1 business day
Business closes permanently	All active vouchers are refunded as credits to affected customers. Customers are notified by email and in-app notification.	Credits issued within 24 hours of confirmed closure
Offer cancelled by merchant	Already-claimed vouchers are honored until their expiry date. If the merchant requests immediate cancellation, credit is restored to affected customers.	Automatic — no action needed from the customer
Customer charged incorrectly	Dispute investigated. Credit issued immediately if the overcharge is verified. Merchant notified of the discrepancy.	Resolved within 1 business day
Redemption dispute	Both parties are asked for evidence (timestamps, codes, receipts). YEX reviews and decides fairly.	Resolved within 48 hours

For any issue not covered above, contact [email protected]. We respond within 1 business day.