Refund Policy

Last updated: July 2026

Redeemed Vouchers

Once a voucher has been redeemed at a business (marked as used during your visit), the credit used to claim it is non-refundable. The transaction is complete — you received the goods or services from the Merchant at the deal price.

Unclaimed Vouchers (Return for Credit)

If you claimed a voucher but have not yet visited the business to redeem it, you may return it from your wallet. Returning an unclaimed voucher restores the credit to your account so you can use it on another deal. Returns are instant and can be done from your wallet at any time before the voucher expires.

Expired Vouchers

Vouchers that have passed their expiration date cannot be refunded or returned. The credit used to claim an expired voucher is forfeited. We send reminder notifications before expiration to help you redeem in time.

Pass Subscriptions

You may cancel your YEX pass subscription at any time. Cancellation takes effect at the end of your current billing period — you retain access to your remaining credits until then. We do not offer prorated refunds for partial billing periods. Unused credits do not carry over after cancellation except as specified by your plan's rollover policy.

Disputes

If you believe a Merchant did not honor a deal as described, or if you experienced a problem during redemption, contact our support team. We review disputes on a case-by-case basis and may:

• Restore the credit to your account.
• Issue a courtesy credit for a future claim.
• Work with the Merchant to resolve the issue directly.

To file a dispute, email [email protected] with your voucher details and a description of the issue. We aim to respond within 1 business day.

Contact

Questions about refunds? Reach us at [email protected] or visit our Contact page.